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Leaning on my coaching and technical experience, I am proactive, a team player and comfortable in multi-tasking environment. My upbeat demeanor helps build rapport with clients while offering exquisite services. My passion is to help people.
Apple Canada, Vancouver, BC Genius
• Working knowledge of Apple operating systems, OS 8.5+
• Troubleshooting hardware and software
• Customer retention, and relationship repair with the company.
• Mechanical and computer repair: receiving allocation and documentation
BGI/Minacs/AdityaBirla Minacs, Peterborough, ON Technical Customer Service Representative
• Virtual sales and services
• Virtual troubleshooting computer issues with customers
DEMONSTRATED SKILLS AND ABILITIES Technical
• Developed working knowledge of Apple operating systems, OS 8.5+
• Product Champ for Apple operating system, OS 10.4-10.5
• Designed and built a 16bit microcontroller
• 3D Printing: design and maintenance of 3D printed plastic products and printer maintenance
• Self-taught blender, a 3D design app for purposes of modelling 3D products for printer.
• Conducted process evaluation as Quality Monitoring Analyst.
• Provided on-going suggestions on improving morale and tackling issues of unusual nature.
• Effectively maintain parts used during computer repair and note keeping.
• Positive responses routinely with top score top in customer satisfaction
• Address inquiries and resolve concerns promptly
• Excel in technical service queues, Education, Legacy, Wireless MultiMedia, CPU, Tier 1 and 2.
• Pioneered the Tech Coach position and
• Supported Team Leader tasks and responsibilities.
Logic and Philosophy, database design, software analysis, debugging. C++ and Java coding.
Sir Sanford Fleming College
Electro-mechanical Engineering Technologist Diploma
AutoCad, programmable logic controllers, robotic cell design, electric motor design and control Metallurgy, microcontrollers, hydraulic design, and safety.
Gallery Volunteer Coordinator: Peterborough Arts Umbrella Created and maintained database of artists and volunteers.
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